The City of Melbourne, Florida, is updating its utility billing process to streamline operations and enhance resident services. The changes, which include a new online portal and adjusted payment deadlines, aim to reduce processing times and minimize errors. Residents will receive notices in the mail detailing the transition, which takes effect on January 15, 2024. The city says the update follows feedback from customers who reported delays in previous billing cycles. City officials met with community groups last month to address concerns about billing accuracy and accessibility. The new portal allows users to view invoices, make payments, and track usage in real time. Paper bills will still be sent to those who prefer them, but the city encourages residents to switch to digital options. The update is part of a broader effort to modernize city services, including similar changes to water and waste management systems. Officials say the project has cost the city approximately $250,000 so far, with funding coming from a 2023 capital improvement budget. The online portal is expected to handle 80% of billing transactions by mid-2024. Residents with questions can contact the utility department at 321-754-3500 or visit melbournefl.gov/utility-billing.